Frequently Asked Questions

Ordering & Payment

What payment methods do you accept?
We accept all major credit cards, PayPal, and Apple Pay for your convenience.

Is my payment information secure?
Yes, all transactions are processed through Shopify's secure payment system with SSL encryption.

Shipping & Delivery

How long does delivery take?
UK orders: 2-3 business days standard, next-day express available
EU orders: 3-5 business days
International: 5-7 business days express

Do you offer free shipping?
Yes, free UK shipping on orders over £50. International shipping rates apply for overseas orders.

Can I track my order?
Absolutely! You'll receive tracking information via email once your order ships.

Sizing & Fit

How do I choose the right size?
Please refer to our detailed size guide on each product page. Our pieces are designed with a contemporary fit.

What if the size doesn't fit?
We offer free exchanges within 7 days. See our returns policy for full details.

Returns & Exchanges

What is your return policy?
We do not accept returns we only offer exchange for a bigger size of the same item. Items must be unworn with original tags attached.

How do I exchange an item?
Contact us via email

Product Care

How should I care for my Slux pieces?
Generally, we recommend machine washing items at low temperatures or dry cleaning to maintain fabric quality.

Contact & Support

How can I contact customer service?
Email us at hello@sluxbysama.com or use our contact form. We respond within 24 hours.

Do you have a physical store?
Currently, we operate online only, allowing us to offer you the best prices in fashion.